Accessibility | Français
Close

MISSION

THE ROBERTS/SMART CENTRE IS AN ACCREDITED CHILDREN’S MENTAL HEALTH CENTRE THAT DELIVERS SPECIALIZED TREATMENT AND CLINICAL SERVICES TO IMPROVE THE LIVES OF YOUTH LIVING WITH COMPLEX BEHAVIOURAL AND EMOTIONAL NEEDS. WE DELIVER OUR SERVICES – IN BOTH ENGLISH AND FRENCH – IN A WAY THAT INVOLVES AND SUPPORTS FAMILIES AND IN CLOSE COLLABORATION WITH OUR PARTNERS IN AN INTEGRATED COMMUNITY-BASED SYSTEM.
Roberts Smart Centre Logo

AT A GLANCE

WE HAVE BEEN IN OPERATION SINCE 1973.
WE ARE A DESIGNATED PROVIDER UNDER THE FRENCH LANGUAGE SERVICES ACT.
WE ARE FUNDED PRIMARILY BY THE PROVINCIAL GOVERNMENT OF ONTARIO.
WE ARE ACCREDITED BY CHILDREN’S MENTAL HEALTH ONTARIO.
WE TREAT YOUTH AGES 12 – 18 YEARS WHO ARE SEVERELY TROUBLED AND BEHAVIOURALLY CHALLENGED.
ROBERTS/SMART CENTRE IS A REGISTERED CHARITY.
Treatment Model

COMMITTED TO YOUTH
IN GREATEST NEED

Since 1973 the Roberts/Smart Centre has maintained its commitment to serving young people facing the most serious of mental health challenges. We have developed expertise in helping adolescents who have severe behavioural and emotional problems and for whom other interventions have failed.

Those who enter our programs are among the most troubled of our youth. Their depression, anger, aggression, trauma and/or addictions make them “high risk” – they have lost their way on the path to becoming a healthy productive adult. The challenges are great but we have been unwavering in our commitment to this group of young people.

BEST PRACTICES

COLLABORATIVE
PROBLEM SOLVING

Roberts/Smart Centre is a member of Ottawa’s Collaborative Problem Solving (CPS) Community of Practice and is implementing the CPS model into the practices and interventions of all its programs.

CPS is an innovative approach to understanding and helping young people with behavioural, social and emotional challenges. Developed by Dr. Stuart Ablon from Massachusetts General Hospital, CPS is increasingly recognized as a best-practice model in a range of children and youth programming.

The foundation of the CPS model is a recognition that young people “do well if they can.” In other words, CPS is founded on an understanding that children and adolescents want to do well but in some cases, don’t know how to do so—they lack the skills to engage in healthy adaptive behaviour. Interventions and treatment based on CPS are aimed at giving young people the tools to fulfi ll their natural desire to succeed.

As part of the Ottawa CPS Community of Practice, Roberts/Smart Centre is working in collaboration with other children and youth agencies to provide a consistent treatment approach for children and families across sectors.

INTEGRATED
PLAN OF CARE (IPC)

The Integrated Plan of Care is based on taking a team approach to a shared vision that supports the health, well-being and function of children and youth with complex needs and their families. It involves, clients, families and/or supporters, and service providers from different agencies, organizations and sectors collaborating together.

The Integrated Plan of Care process is about connecting the child or youth, their families and/or supporters, and cross-sectoral services providers as equal partners to create a coordinated care plan that is focused on the needs of the child, youth and their families.

SYSTEM OF CARE PRACTICE REVIEW

“A system of care is a coordinated network of community-based services and supports that are organized to meet the challenges of children and youth with serious mental health needs and their families. Families and youth work in partnership with public and private organizations to design mental health services and supports that are effective, that build on strengths of individuals, and that address each person’s cultural and linguistic needs. A system of care helps children, youth, and families function better at home, in school, in the community and throughout life” – www.systemofcare.samhsa.gov

System of care framework

System of Care Practice Review

CONTINUOUS IMPROVEMENT

The Roberts/Smart Centre is dedicated to ensuring its approaches reflect the latest knowledge about effective treatment of high-needs youth. Knowledge is sought out from research bodies and other children’s mental health centres which are demonstrating excellence. The Centre collaborates with organizations that have developed innovative treatment models and provides continuous training to staff, both in-house and through other organizations with specific expertise. The Centre is committed to adapting to new information and to incorporate new and promising treatment approaches into programming, to achieve maximum benefit for clients.

COMMUNITY COLLABORATION

The Centre is dedicated to cooperative planning and collaborative service relationships with community partners. This close partnership helps to achieve the highest quality standards, providing valuable feedback on ways in which services can be improved to meet community needs.

Working with its partners, the Centre can also ensure that quality support continues for clients when they leave the Centre and return to the community.

SUCCESS IN TREATMENT IS NOT MEASURED BY HOW FAR AN ADOLESCENT CAN GO BUT HOW FAR HE OR SHE HAS COME.

Success Metrics
Go top